The best way to learn our 8-Step-VoC process is to read our flipbook. It is easy to read and made up of professionally illustrated infographics. Become a Voice of the customer expert in an easy, fast and enjoyable way.
The flipbook is available in paper or buy just the chapters you want as PDF-files online.
Use the link below to down load the introduction to the Flipbook as a PDF-file.
Some examples from the flipbook for Step 2 Explore customer value