The best way to learn our 8-Step-VoC process is to read our flipbook. It is easy to read and made up of professionally illustrated infographics. Become a Voice of the customer expert in an easy, fast and enjoyable way.


The flipbook is available in paper or buy just the chapters you want as PDF-files online.

Use the link below to down load the introduction to the Flipbook as a PDF-file.

Some examples from the flipbook for Step 2 Explore customer value

The exact number of pages is different in different editions and may change without notice.


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Eight Step is an auxiliary company to Value Model Arusid AB.

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