8-Step-VoC Flipbook -

Become a Voice of the Customer expert in an easy, fast, and enjoyable way. Our flipbook consists of infographics that are professionally illustrated. If you haven’t time to read a textbook, this is the quickest way to learn. Perfect for bringing with you on the bus or when you travel. A total of 179 pages in full color. Buy the complete book in paper with a soft cover for easy transportation, or buy just the chapters you need as PDF files.

The PDF files are sold as a personal copy. If you want to share the PDF files with other people or use the PDF files in a project, order the number of copies you need. For example, if you are 8 people in your VoC project order 8 copies.

8-Step-VoC Flipbook paper

8-Step-VoC Flipbook paper

8-Step-VoC Quick Guide
Use the promo code 8Step at check out and get the Quick Guide for free.
A quick guide for conducting in-depth interviews of customers

A quick guide for conducting in-depth interviews of customers

VoC in Corona times
Program modules - VoC in corona times

Program modules - VoC in corona times


Use the Promo Code CoronaTimes  at check out and the download will be free of charge.

Click the image to the left to place it in the shopping cart.

You will get a link to a Zip-file with all the program modules.

8-Step-VoC Packages

Payment options include:

  • most credit cards through Stripe


The name on your receipt may be Value Model Arusid AB which is a limited company registered in Sweden. Eight Step is a registered auxiliary company.


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Eight Step is an auxiliary company to Value Model Arusid AB.

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