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All Posts

How to run a free VoC even if you are facing travel bans and a spending freeze.

Per Lindstedt

3 min

How to run a free VoC even if you are facing travel bans and a spending freeze.

A virtual VoC offers advantages that a traditional VoC can’t. Perhaps a hybrid and blended option is your best option in most cases.

Per Lindstedt

2 min

Questionnaire fatigue

You can hardly buy anything or even visit a public toilet without being requested to give your opinion on your degree of satisfaction.

Per Lindstedt

2 min

3 reasons to do a VoC now

A lot of activities are paused. However, the Voice of the customer is one activity that you may have a bigger opportunity to conduct now.

Per Lindstedt

1 min

VoC in Corona times – Free Chapters

When it comes to the "Voice of the customer", everything can be done remotely. Download chapters for free!

We are older, but the message is the same.

Per Lindstedt

1 min

We are older, but the message is the same.

And the message is essential for how you can manage difficult times.

Per Lindstedt

7 min

Stop looking back. Start looking ahead!

NPS will tell companies all about how satisfied or dissatisfied the customers are, but nothing about what they want in the future.

Per Lindstedt

5 min

How to become a First Mover.

Being a First Mover offers many advantages such as setting your solution as the benchmark and establishing a strong brand recognition.

Why is the most important business concept so unpopular?

Per Lindstedt

1 min

Why is the most important business concept so unpopular?

Customer value is the most important business concept of all. Why are so few people interested?

Why asking why sometimes is the wrong question!

Per Lindstedt

4 min

Why asking why sometimes is the wrong question!

In an in-depth interview with a customer the why questions should, many times, be avoided.

The most important thing you need to know about shortcuts!

Per Lindstedt

8 min

The most important thing you need to know about shortcuts!

The proactive person will always suffer criticism at the outset for having detailed and slow work methods. While it will be impossible to pr

Per Lindstedt

5 min

The perfect number of market segments

The perfect number of market segments all companies should have.

Why listening to customers may fool you.

Per Lindstedt

11 min

Why listening to customers may fool you.

Customer insights without a clear connection to value are no insights, only distractions.

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